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Jasco Products Surge Protector Connected Equipment Protection Policy

Valid only in the United States and Canada

It is the policy of Jasco Products that it will, in its sole discretion, replace, pay to replace at fair market value, or pay to repair equipment that is damaged by an AC power, cable, telephone, or lightning surge while connected properly to a Jasco Products surge protector. Jasco must determine the surge protector shows signs of surge damage within operation specifications, relative to its surge protection capability, and under all of these circumstances failed to protect your connected equipment.

Proper Installation: Jasco Products AC protectors must be directly plugged in a properly grounded 2-wire AC outlet. Extension cord, non-grounded two prong adapters, or other non-Jasco surge product must not be used. * Building wiring and other connections to protected equipment must conform to applicable codes (NEC or CEC). No other ground wires or ground connection may be used. All wires (including, e.g., AC power lines, telephone line, signal/data lines, coaxial cable, antenna lead-ins) leading into the protected equipment must first pass through a single Jasco protector designed for the particular application. The protector and the equipment to be protected must be indoors in a dry location, and in the same building. Jasco installation instructions and diagrams must be followed.

Determination of Failure: Jasco will evaluate the protector for surge damage. The Jasco protector must show signs of surge damage or must be performing outside (>10%) of design specifications relative to its surge protection capability. Opening the enclosure, tampering with, or modifying the unit in any way shall be grounds for an automatic denial of your request for payment. Jasco, after evaluating all information provided, shall, in its sole discretion, determine whether or not your request is eligible for payment.

If the surge protector shows no signs of AC power or signal line surge damage and is working within design specification, Jasco will send a replacement unit to you with a letter explaining the test results and notifying you of the rejection of your claim.

Jasco reserves the right to inspect the damaged connected equipment, parts, or circuit boards. Jasco also reserves the right to inspect the customer’s facility. Damaged equipment deemed uneconomical to repair must remain available for inspection by Jasco until the claim is finalized.